Terms of service
These Terms of Service govern your access to and use of the Roselora website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website.
You must be at least 18 years of age and possess a valid payment method to place an order with Roselora.
Use of Website
This website is intended for personal, non-commercial use by individuals wishing to review, purchase, or engage with Roselora products and services.
You agree not to misuse the website, interfere with its operation, or attempt to gain unauthorized access to any part of the platform.
We respect the privacy of our customers and do not sell personal transactional information to unaffiliated third parties.
Order Acceptance
Receipt of an order confirmation does not constitute acceptance of your order. Roselora reserves the right to review, accept, decline, or cancel any order at our sole discretion, including for suspected fraud, pricing errors, or inventory limitations.
If an order is canceled after payment has been processed, a refund will be issued to the original form of payment.
Payment
Full payment is required at the time of purchase. We accept major credit cards and other secure payment methods offered at checkout.
If a payment is later disputed, reversed, or charged back without valid cause, Roselora reserves the right to recover the full amount due, including any associated fees.
Chargebacks & Payment Disputes
By placing an order with Roselora, you agree to contact us directly to resolve any concerns before initiating a chargeback or payment dispute with your bank or credit card provider.
If a chargeback is filed without prior communication and the order has already been processed, prepared, or delivered, Roselora reserves the right to provide proof of fulfillment, delivery confirmation, and related documentation to the issuing bank to contest the dispute.
In the event of an invalid or fraudulent chargeback, Roselora reserves the right to recover the full transaction amount, any associated chargeback fees, collection costs, and reasonable administrative expenses.
We also reserve the right to restrict future purchases from customers who initiate unjustified chargebacks.
Pricing
All prices are listed in U.S. Dollars and are subject to change without notice.
In the event of a pricing error, Roselora reserves the right to cancel affected orders and refund any payments received.
Final Sale Policy
Due to the handcrafted nature of our preserved rose arrangements, all sales are final. Orders cannot be canceled or modified once processing has begun.
We encourage customers to review their orders carefully before submitting.
Shipping & Delivery
Delivery is deemed complete once the order has been transferred to the selected carrier. Roselora is not responsible for delays, loss, or damage occurring after the package has been handed over to the carrier.
Requested delivery dates are estimates only and are not guaranteed.
Intellectual Property
All content on the Roselora website—including text, images, graphics, logos, and design elements—is the property of Roselora and protected by applicable intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
If you submit images or content for custom orders, you represent that you have full rights to such materials and grant Roselora a limited license to use them solely for fulfilling your order.
Warranty Disclaimer
All products are provided “as is.” While we take great care in crafting our arrangements, Roselora makes no guarantees regarding suitability for any specific purpose beyond normal decorative use.
Limitation of Liability
To the fullest extent permitted by law, Roselora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Roselora website shall be resolved exclusively through binding arbitration administered in the State of California.
Arbitration shall take place in the county in which Roselora conducts its principal business operations.
Each party agrees that any dispute shall be brought solely in an individual capacity and not as part of any class action, consolidated action, or representative proceeding.
To the fullest extent permitted by law, you waive any right to a jury trial.
Force Majeure
Roselora shall not be held liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, carrier delays, government actions, or technical failures.
Dispute Resolution
Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in the State of California, conducted in English. Each party agrees to bring claims solely in an individual capacity and not as part of any class or representative action.
Modifications
Roselora reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
If you have any questions regarding these Terms, please contact us at: